This story just irks me in a way that few things do. I raged pretty hard when I first read about this and had to step away from the computer to avoid posting a virulent comment that would amount to nothing anyways.
What am I talking about? Well, there's a little e-mail back-and-forth going around the Internet right now (started on Penny Arcade, made its way around) that was between a customer named Dave and an employee of Ocean Marketing, a third-party peripheral vendor. It is quite long and irksome but worth a read.
It all started with Dave asking the person, Paul, when his controllers that he had ordered well before Christmas would be shipped out. Paul was quick to answer and informative at first but it quickly falls off the rails from there. Dave started to get a little irritated at the lack of definite shipping details and the delay with his product but stated so in a calm manner.
How did Paul respond? He starts to chastise Dave for bugging him about the product and "bitching" about its delays. He even tells him, the customer, to "put on his big boy hat" and deal with it.
Dave understandably started to get annoyed. He threatened to make the exchange public to burn Ocean Marketing's publicity but this just infuriated Paul even further. The comments become more vitriolic as they go, including things like saying he might just buy the customer's controllers himself if he cancels and resell them for a profit and threatening to run a smear campaign against Dave.
I find it extremely hard to believe that a customer support person for a website could stoop to such a childish level. The amount of immaturity on display in these e-mails is astounding to see in someone working at a company with any semblance of credibility. Ocean Marketing can probably expect a HUGE amount of backlash from anyone who sees these e-mails.
LINK: If you'd like to read the entirety of the e-mails (they are a shocking but interesting read), just follow the link below.
Penny Arcade
No comments:
Post a Comment